When we first heard about SWIMTAG, we were very excited by the concept, because we felt that it would bring the customer service levels offered to our swimmers, up to the very high levels we were already offering to our gym and class users.
We became the first pool in Scotland to install it and the feedback from the members was fantastic. The competitions and challenges reinvigorated our swimmers and the support we received from SWIMTAG was first class, particularly when they helped us set up a sponsored "Swim the Forth" challenge, which helped us raise over £6,000 for a local cancer charity.
SWIMTAG gave our sales team a great new USP and it helped them convert lots of prospects who were excited by the idea of being able to track their swim during the sales tour. At the same time, retention of our "Swim Only" members also improved in the year after SWIMTAG was installed, due to it's popularity.
Over 3 years later, members still have the same enthusiasm for SWIMTAG, with the Swim Rio Challenge and the Loch Ness swim proving as popular as ever and I would recommend it to any pool looking to get more people swimming more often!